Home / FAQ
FAQ

FAQ

  • How soon can I get a reply after sending an inquiry?

    We highly value every inquiry. On working days, we will reply to you within 12 hours upon receipt of your inquiry.

  • Are you a factory or a trading company?

    We are a factory with independent production capacity. We have an international sales department to provide full‑process services from production to export.

  • What main products do you supply?

    Our product range includes residential energy‑storage systems (5‑32 kWh), stackable energy‑storage systems (16 kWh), commercial and industrial energy‑storage systems (64‑112 kWh), and large‑scale containerized energy‑storage systems (261 kWh and above), catering to full‑scenario energy‑storage needs for household, commercial, industrial, and large power‑station applications.

  • What fields are your products mainly applied to?

    Catering to full‑scenario energy‑storage needs for household, commercial, industrial, and large power‑station applications.

  • Do you support customized production?

    Customized production is our core business. We are capable of development and manufacturing based on the drawings or samples you provide.

  • What is your company’s production capacity?

    We have 2 modern production lines, with another 2 lines under planning. Our annual production capacity exceeds 4,000,000 kWh, enabling us to stably meet diverse order requirements.

  • What is the company scale and staffing structure?

    The company currently has more than 50 employees, including over 10 engineers and more than 30 professional technical personnel.

  • How do you guarantee product quality?

    We implement full‑process quality management. Inspection is carried out after each production procedure. All finished products undergo 100% final inspection in compliance with customer requirements and international standards. We own an advanced laboratory equipped with ageing‑test equipment to enable comprehensive monitoring of all‑round performance and deliver high‑precision products.

  • What payment terms do you accept?

    Trade terms such as FOB and CIF will be confirmed upon quotation. For mass‑production orders, the general payment term is 30% advance payment, with the balance payable against a copy of the Bill of Lading. We mainly accept T/T, and L/C is also negotiable.

  • How will the goods be shipped?

    We are only 60 kilometres away from Shanghai Port. Sea freight is our primary shipping method, which is convenient and efficient. For urgent deliveries, land transport via China‑Europe Railway Express is also available.